Frequently Asked Questions

How will my order be shipped?
How much is shipping?
How long would it take for my order to arrive?
Do I need to pay duties or taxes?
I haven't got my order, what should I do?
Do you accept returns or refunds?
Can I cancel my order?
What if my item is damaged or incorrect?
What if my order is undelivered and returned to you?
Is it possible to customize the size of the jewelry?
What materials are used in your jewelry?
How should I take care of my jewelry?