Frequently Asked Questions

DOMESTIC (Singapore) DELIVERY

Orders below $100: 3SGD

Orders above $100: FREE

-----------

INTERNATIONAL DELIVERY

Malaysia or Brunei:

Tracked Delivery: 8SGD

Orders above $220: FREE

---

Rest of the world:

Tracked Delivery: 12SGD

Orders above $220: FREE

-----------

*Please note that international delivery may be subjected to Custom Taxes and customers will be liable for any local taxes or charges incurred at customs. We will not be responsible for any parcels that are seized by the customs due to unpaid taxes.

Processing time:

Typically it takes 2-5 business days to process an order before shipping.

-----------

Estimated shipping time (excluding processing):

Singapore: 2-3 business days

Malaysia: 5-10 business days

USA: 8-16 business days

Canada: 10-20 business days

Australia, New Zealand: 7-14 business days

UK: 5-10 business days

Germany: 7-14 business days

-----------

*Estimated delivery time applies only to the major cities of each country. Please allow more time for destinations beyond that.

**For orders made during festive periods, it is advisable to add another 10 working days to the above estimated delivery time.

Check the shipping status of your package via your tracking number.

If it has been 2-3 weeks since your order was shipped, make sure to check with your local post office for any packages being held for you, as our chosen shipping service requires a signature upon delivery in most destinations.

If you were not home when your package was delivered, it might have been sent back to the post office. Please check with your post office as soon as possible -- unclaimed packages get sent back to us.

If the package has not reached your local post office, please contact us at admin@bycocoyu.com or our contact form and we will submit an enquiry.

We are based in Singapore, and use Singapore Post as our shipping provider.

For international deliveries, your local postal service will handle the delivery once it reaches the destination country.

Tracking capabilities for our shipping method is limited, and unable to provide tracking information for some countries once the parcel leaves Singapore.

The best way to get information about your parcel is to contact your local post office and present them with your tracking number for reference.

Typically, I'm open to resizing jewelry (except adjustable items) but this service is not available now as I'm in the midst of moving my inventory.

An assistant is shipping the jewelry but unable to resize them.

I mostly rely on plated metal findings for my jewelry. Through my experimentation, I've found metal findings that are quite tarnish resistant and can remain in good condition for years.

However, it is inevitable that the plating wears off or tarnishes without proper care. Refer to the next section on tips to maintain your jewelry for a longer time.

For wire, I use tarnish resistant copper wire that I've personally tested and found to be very long lasting. (As of now, since I started using this type of wire more than two year ago, I have yet to find tarnishing despite Singapore's humid weather.)

I typically use gemstones, high-quality glass seed beads (TOHO, Miyuki, etc.), glass beads of all kinds, acrylic beads, and other beads depending on the design.

As much as possible, I will state the materials used in our pieces. However, if the piece gets overly complicated, there may be one two types not specified in the product description.

If you want to know more about the materials used in a certain piece, please contact me.

Here are some tips:

1. Remove jewelryy before swimming and doing anything that might result in your jewelry coming in contact with water.

2. Remove jewelry before participating in acitivites that will cause you to perspire.

3. Perfumes, creams and moisturizers should be applied and well absorbed into your skin before putting on jewelry. Substances like oil and nail polish may also react badly to the metals, so avoid those while wearing your jewelry.

4. Avoid soaps and detergent, anything that is not pH neutral as that will tarnish your jewelry.

5. Jewelry should be the last thing you put on--and the first thing you take off. Take them off before you sleep!

For cleaning, use a soft cloth to wipe away any dust or dirt. Store your jewelry in sturdy storage to keep it away from direct light and dust.

We can provide services to fix your piece (either free or at a fee) depending on availability. You would have to cover shipping costs to us. Read our Returns and Refunds section for more details.

Refunds and returns are typically rejected due to hygiene reasons. Please check the product description and media provided before purchasing and contact us via email (admin@bycocoyu.com) if you have questions.

If your order has not been fulfilled, contact me as soon as possible to request for a refund. I will evaluate based on whether the order has been sent out yet. There may be a delay between me fuilling your order and updating the status of your order, so I would only be able to refund you (minus processing fees) if your order has NOT been fulfilled yet.

------

Damages and other issues

Upon receiving your item, please check them and contact me within 48 hours if they are damaged or incorrect. I would let you know how we can resolve the issue.

------

Refunds for Lost Orders

If your order is lost and does not arrive, please contact me via email (admin@bycocoyu.com) and we will work to figure things out. However, do take note that I will proceed to submit an enquiry, which can take up to 60 days. I would only be able to refund you after receiving confirmation from Singapore Post that the package is lost (which will take a maximum of 60 days).

------

Refunds for Undelivered Orders

If the item isn't delivered correctly at no fault of ours (wrong shipping address, failure to collect parcel, etc.) I will only be able to process a refund of the item (minus processing fees). Shipping fee will not be refunded.