Frequently Asked Questions

• USA, Canada and Iceland → Shipping is paused temporarily while we reassess cost-effective options.
• Other countries → Shipped with Japan Post using tracked options available for each country.

Shipping is calculated at checkout based on your location.

*Please note that international delivery may be subjected to Custom Taxes and customers will be liable for any local taxes or charges incurred at customs. We will not be responsible for any parcels that are seized by the customs due to unpaid taxes.

Processing time:

Ready-made → 3–5 business days
Made-to-order/custom → 1–3 weeks (excluding holidays)

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Estimated shipping time (excluding processing):

Japan: 2-5 days

International: For orders shipped with Japan Post, depending on the selected shipping option, shipping can take 3 to 21 days.

Visit the Japan Post website for a detailed breakdown of shipping times.

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*Estimated delivery time applies only to the major cities of each country. Please allow more time for destinations beyond that.

**For orders made during festive periods, it is advisable to add another 10 working days to the above estimated delivery time.

Yes, any customs duties or import taxes are the customer’s responsibility.

We are not responsible once the order is handed to the courier. Please use your tracking number to follow up with the courier directly.

Here's a quick checklist:

• Check the shipping status of your package via your tracking number.
• Make sure to check with your local post office for any packages being held for you.
• If you were not home when your package was delivered, it might have been sent back to the post office. Please check with your post office as soon as possible.

We do not accept returns or refunds due to hygiene reasons and the made-to-order nature of many of our pieces. Please check the product details before purchasing. Contact us at admin@bycocoyu.com if you have any questions.

Yes, only if your order has not yet been fulfilled. Refunds are subject to processing fee deductions unless the cancellation is due to our fault.

Please contact us within 48 hours of delivery with photos. We’ll make arrangements.

We can refund the item price (minus processing fees), but shipping fees are non-refundable.

Alternatively, we can re-ship the order but shipping will be charged again.

Small adjustments to size are possible, but the design of the piece may be altered slightly to accommodate these adjustments.

If you are unsure, contact us at admin@bycocoyu.com or here.

The materials used in each piece are described on their individual product description.

Typically, gold-plated brass or stainless steel are used for our metal findings. Glass, gemstone, acrylic and plastic beads are used, with the use of UV resin in some of our designs.

Here are some tips:

1. Remove jewelry before swimming and doing anything that might result in your jewelry coming in contact with water.

2. Remove jewelry before participating in acitivites that will cause you to perspire.

3. Perfumes, creams and moisturizers should be applied and well absorbed into your skin before putting on jewelry. Substances like oil and nail polish may also react badly to the metals, so avoid those while wearing your jewelry.

4. Avoid soaps and detergent, anything that is not pH neutral as that will tarnish your jewelry.

5. Jewelry should be the last thing you put on--and the first thing you take off. Take them off before you sleep!

For cleaning, use a soft cloth to wipe away any dust or dirt. Store your jewelry in sturdy storage to keep it away from direct light and dust.

We can provide services to fix your piece depending on availability. You would have to cover shipping costs.